Privacy Policy

This Privacy Policy explains how Meridian IVF (“Meridian IVF”, “we”, “us”, “our”) collects, uses, discloses, and safeguards personal information through our website www.meridian-ivf.com and related services (in-clinic, tele-consultation, calls, messaging apps, and emails).

By using our website or sharing information with us, you agree to this Policy.

 

1) What information we collect

Information you provide

Identity & contact: name, age, gender, phone, email, address.

Medical: symptoms, history, prescriptions, lab reports, imaging, fertility profile, treatment preferences, feedback.

Appointment & communication: form submissions, teleconsult notes, call/WhatsApp/email messages.

Payments (if applicable): amount, mode, limited transaction references (we do not store full card or UPI credentials on our servers).

Information collected automatically

Technical data: IP address, device/browser type, pages viewed, time on site.

Cookies/SDKs/analytics: used to run the site, remember preferences, and improve experience.

 

2) How we use your information

We process data to:

Provide medical care, IVF and fertility services, counselling, and follow-ups.

Schedule, confirm, and manage appointments and tele-consultations.

Maintain medical records and comply with clinical, ethical, and legal obligations.

Communicate service updates, reminders, and educational material (only where permitted).

Improve our website, patient experience, and quality of care.

Prevent abuse, ensure security, and address grievances.

We do not sell your personal data.

 

3) Lawful basis & consent

We rely on one or more of the following:

Your consent (e.g., submitting forms, joining tele-consults, receiving updates).

Performance of a contract (providing requested services).

Legal duties (medical record retention, regulatory reporting).

Legitimate interests (quality assurance, security, patient support).

You may withdraw consent for non-essential communications at any time by emailing meridianivf@gmail.com.

 

4) Medical confidentiality

Medical information is handled with strict confidentiality. Access is limited to authorised clinicians and staff on a need-to-know basis, aligned with medical ethics and applicable Indian laws.

 

5) Cookies & analytics

We may use essential cookies and analytics tools (e.g., to understand site usage, fix issues, and improve content). You can control cookies via your browser. Disabling certain cookies may affect site functionality.

 

6) Sharing of information

We may share limited information with:

Diagnostic labs, hospitals, pharmacies, and external specialists—to coordinate care with your knowledge or consent.

Technology and service providers—secure hosting, email/SMS/WhatsApp gateways, video-consult platforms, analytics, payment processors. They are bound by confidentiality/processing terms and only use data as instructed by us.

Authorities—where required by law, court order, or for patient/public safety.

We do not permit third parties to use your data for their own marketing.

 

7) Data security

We adopt reasonable technical and organisational measures to protect information against unauthorised access, loss, or misuse. However, no system is 100% secure, and you should use strong passwords and avoid sharing OTPs or sensitive credentials.

 

8) Data retention

Medical records are retained for periods mandated by applicable laws/clinical guidelines.

Non-medical information is kept only as long as needed for the purposes stated, or as required by law.

 

9) Your rights & choices

Subject to law, you may request:

Access to your personal information.

Correction/updates of inaccurate data.

Deletion of data (where legally permissible).

Restriction or objection to certain processing.

Withdrawal of consent for non-essential communications.

 

Submit requests to meridianivf@gmail.com. We may verify your identity before acting.

 

10) Tele-consultations & messaging apps

If you choose tele-consults or contact us via third-party apps (e.g., WhatsApp), your use of those platforms is also governed by their own privacy terms. Avoid sending extremely sensitive data over unsecured channels.

 

11) Children & minors

We do not knowingly collect data directly from minors without the involvement/consent of a parent or lawful guardian. If you believe a minor has provided personal data to us without appropriate consent, contact meridianivf@gmail.com.

 

12) International transfers

Our service providers or servers may be located outside India. By using our services, you consent to cross-border processing subject to adequate protections and contracts with processors.

 

13) Third-party links

Our website may link to external sites. We are not responsible for their content or privacy practices. Review their policies independently.

 

14) Changes to this Policy

We may update this Policy from time to time. The “Last updated” date will change accordingly. Continued use of our services after an update constitutes acceptance of the revised Policy.

 

15) Contact & Grievance

For privacy questions, access/rectification requests, or complaints, contact:

 

Privacy Desk – Meridian IVF

Email: meridianivf@gmail.com